Battery Safety and Travel

Short answer

Battery Safety and Travel helps you understand battery safety basics for daily use, travel, and storage.

Before you begin

• Inspect the ring and charging case before charging, storing, or traveling.
• Do not continue using or charging the ring if you see swelling, smoke, odor, visible damage, or unusual heat.
• Follow airline, carrier, and local rules for wearable electronics and batteries when traveling.

What to do

1. Use this article as the current public boundary for the feature or policy.
2. Do not assume an unsupported feature is available unless it appears in the app or official checkout flow.
3. Check the related articles if your question depends on setup, privacy, health boundaries, payment, or order status.
4. Ask support to review edge cases that involve payment, health, privacy, safety, warranty, or legal wording.

What to expect

After the ring is seated correctly and the case has power, the charging state or battery level may need a short time to refresh in the app. Battery estimates are normal-use estimates, not a guarantee for every recording, reminder, or connection pattern.

Important notes

• Qi wireless charging is not supported.
• The charging case charges through USB-C.
• Battery life can vary with recording, vibration reminders, Bluetooth behavior, firmware, and signal collection.
• Stop charging and contact support if the ring or case becomes unusually hot or visibly damaged.
• Mild warmth can happen with electronics, but unusual heat, swelling, odor, smoke, or visible damage should be treated as a safety issue.

When to contact support

Contact support if the steps above do not match what you see or the issue continues after basic checks.

Include:

• Your order email or Glorify account email
• Your order number if the question is order-related
• Your phone model and operating system if the question is app-related
• Your Glorify app version and ring firmware version if visible
• A short description of what happened and what you already tried

You can reach support at support@glorify.global. Contact support right away if the ring or case becomes unusually hot, or the case light stays red after reseating the ring and trying another USB-C power source, or battery status does not update in the app after the ring has been connected and synced.