Charging, Battery & CareGlorify SupportJuly 5, 20262 min read
Charging Case Lights
What the charging case light states mean.
- Category
- Charging, Battery & Care
- Published
- July 5, 2026
Short answer
Charging Case Lights helps you understand what the charging case light states mean.
Before you begin
- Use the Glorify charging case and a suitable USB-C power source.
- Make sure the ring and charging contacts are dry and free of dust or skin oil.
- Keep the ring near the Glorify app when you want battery status to refresh in the app.
What to do
- Read the short answer first to understand the current support position.
- Compare it with the behavior you are seeing in the app, ring, charging case, or checkout flow.
- Check the related articles if your question is really about setup, troubleshooting, privacy, or support policy.
- Contact support if the article describes a boundary but your app or order appears to behave differently.
What to expect
This Charging, Battery & Care article should help the reader understand the current Glorify support position and decide whether they can solve the issue themselves or should contact support.
Important notes
- Qi wireless charging is not supported.
- The ring is designed for hand washing and rain, but not swimming, diving, showering, hot water, soap, detergents, seawater, or high-pressure water.
- Battery life can vary with recording, vibration reminders, Bluetooth behavior, firmware, and signal collection.
When to contact support
Contact support if the steps above do not match what you see or the issue continues after basic checks.
Include:
- Your order email or Glorify account email
- Your order number if the question is order-related
- Your phone model and operating system if the question is app-related
- Your Glorify app version and ring firmware version if visible
- A short description of what happened and what you already tried
You can reach support at support@glorify.global. Contact support right away if the ring or case becomes unusually hot, or the case light stays red after reseating the ring and trying another USB-C power source, or battery status does not update in the app after the ring has been connected and synced.