Change Size, Color, or Address Before Fulfillment

Submit a final size after using a Sizing Kit

If your order includes a Free Sizing Kit and the final size is still pending, go to /support/orders, verify the checkout email, open the correct order, and submit the size that fits best. This is the only Ring size action you can complete directly.

Change a size or color already selected

A selected Ring size or color cannot be changed directly in the order page. Open the order, choose “Get help with this order,” and submit a size or color change request. A request does not guarantee that the change can be made, especially after final processing has begun.

Change the delivery address

You may request an address correction before final fulfillment. The new address must remain in the original delivery country. The delivery country cannot be changed after purchase. Address changes are not guaranteed once processing has begun.

Cancellation or refund requests

Open the order in /support/orders and select “Get help with this order” to request a cancellation or refund. Submitting a request does not guarantee cancellation once fulfillment has begun. Approved refunds are returned to the original payment method.