Troubleshoot Pairing and Sync

Short answer

Most pairing and sync issues can be improved by keeping the ring close to your phone, checking Bluetooth permissions, reopening the app, and syncing again.

Before you begin

• Keep the ring charged and close to your phone.
• Turn on Bluetooth and allow the app permission to use Bluetooth or nearby devices.
• Keep the Glorify app open during pairing, sync troubleshooting, or firmware updates.

What to do

1. Charge the ring and keep it close to your phone.
2. Turn Bluetooth on and allow the Glorify app to use Bluetooth or nearby devices.
3. Open the Glorify app and follow the pairing or sync flow.
4. If the ring is not found, restart Bluetooth, reopen the app, and try again.
5. If it still fails, collect your phone model, app version, and screenshots for support.

What to expect

When connection is working, the app should be able to find the ring, show current status, and complete sync or update steps without repeated manual retries. Temporary delays can happen when Bluetooth reconnects.

Important notes

• The Glorify app supports iOS and Android.
• The app does not currently sync Glorify Ring data to Apple Health, Google Fit, or other third-party health platforms.
• During a firmware update, keep the app open in the foreground and keep the ring near the phone.

When to contact support

Contact support if the steps above do not match what you see or the issue continues after basic checks.

Include:

• Your order email or Glorify account email
• Your order number if the question is order-related
• Your phone model and operating system if the question is app-related
• Your Glorify app version and ring firmware version if visible
• A short description of what happened and what you already tried

You can reach support at support@glorify.global. Contact support right away if you cannot sign in after resetting your password, or pairing still fails after restarting Bluetooth and reopening the app, or a firmware update remains stuck or fails more than once.