Warranty, Repairs, and Replacements

Short answer

Warranty, repair, and replacement policy language is not final in the current source documents, so support should collect details and route the case for review.

Before you begin

Keep the ring charged and close to your phone.
Turn on Bluetooth and allow the app permission to use Bluetooth or nearby devices.
Keep the Glorify app open during pairing, sync troubleshooting, or firmware updates.

What to do

Charge the ring and keep it close to your phone.
Turn Bluetooth on and allow the Glorify app to use Bluetooth or nearby devices.
Open the Glorify app and follow the pairing or sync flow.
If the ring is not found, restart Bluetooth, reopen the app, and try again.
If it still fails, collect your phone model, app version, and screenshots for support.

What to expect

When connection is working, the app should be able to find the ring, show current status, and complete sync or update steps without repeated manual retries. Temporary delays can happen when Bluetooth reconnects.

Important notes

Return, refund, cancellation, repair, and replacement policy wording should be confirmed before public launch.
Support can collect details and route the case, but final eligibility can depend on the approved policy and order status.
Do not send payment card details or unnecessary private information in a support message.
Keep this content draft-only until the final public policy is approved.

Publication note

This article is prepared for CMS import and internal review, but it should stay hidden from the public Help Center until the related feature or policy is approved for launch.

When to contact support

Contact support instead of continuing to troubleshoot if this involves safety, privacy, payment, warranty, or policy eligibility.

Include:

Your order email or Glorify account email
Your order number if the question is order-related
Your phone model and operating system if the question is app-related
Your Glorify app version and ring firmware version if visible
A short description of what happened and what you already tried

You can reach support at support@glorify.global. Contact support right away if your confirmation email does not arrive after checking spam, or you need to change size, color, or shipping address before fulfillment, or your Pioneer invitation, checkout price, return, warranty, or repair question needs review.