Terms of Service

These Terms of Service (“Terms”) are a legal agreement between you and TUPOE Ltd, a company incorporated in the United Kingdom that operates the Glorify brand (“Glorify,” “we,” “us,” or “our”). They apply when you access or use Glorify websites, Glorify Ring, the Glorify app, accounts, support, firmware, software, Membership features, Voice Prayer Journal, content, and related services (collectively, the “Services”).

By creating an account, using the app, pairing a ring, placing an order, contacting support, or otherwise using the Services, you agree to these Terms and any additional terms that apply to the feature, product, or transaction. If you do not agree, you must not use the Services.

These Terms work together with the Privacy Policy, Pre-Order Agreement, Terms of Sale, Returns & Exchanges Policy, Membership Terms and any checkout or in-product disclosures.

Pre-orders, estimated shipment timing, shipment delays, cancellations, refunds before final shipment, Free Sizing Kit treatment, certification and fulfillment conditions, and related order handling are governed by the Pre-Order Agreement and checkout disclosures. Membership pricing, discounts, billing, renewal, cancellation, and payment terms are governed by the Membership Terms and subscription page disclosures. If a more specific policy conflicts with these Terms, the more specific policy controls for that subject unless mandatory law requires otherwise.

You may use the Services only if you can form a binding agreement and are legally allowed to use the Services in your location. The Services are not intended for children, and Glorify may set age, consent, or account requirements for particular features or regions.

You are responsible for keeping your account credentials, devices, checkout email, payment information, and contact information accurate and secure. You are responsible for activity under your account unless caused by Glorify's failure to use reasonable security measures.

Glorify Ring may require the Glorify app, a compatible phone, Bluetooth, internet access, permissions, software, firmware, app updates, account access, and Membership to use some features. Subject to your compliance with these Terms, Glorify grants you a limited, personal, non-exclusive, non-transferable, revocable license to use the Services as intended.

You must not copy, modify, reverse engineer, decompile, disassemble, scrape, bypass, disable, tamper with, overload, resell for commercial abuse, or interfere with the Services, hardware, firmware, app, APIs, payment flow, security controls, or service infrastructure except where applicable law gives you a non-waivable right.

Glorify may provide updates, bug fixes, security patches, firmware changes, app changes, or feature changes. Some updates may be required for continued use, safety, security, compatibility, or reliability. If you access the app through an app store, app store terms may also apply.

Glorify Ring and the Glorify app are wellness and faith-support tools. They are not medical devices, clinical tools, emergency tools, therapy providers, pastoral-care replacements, or substitutes for professional medical, mental-health, legal, financial, pastoral, or other professional advice.

Sleep, activity, heart rate, blood oxygen, stress, emotion, prayer, devotional, journal, reminder, AI, or other information is provided for personal, informational, wellness, and faith-support purposes only. Do not use the Services for diagnosis, treatment, monitoring, prevention, emergency response, crisis support, safety-critical decisions, or other professional purposes.

AI-generated summaries, prompts, reflections, labels, and recommendations may be inaccurate, incomplete, delayed, or inappropriate. You should review them before relying on them.

Voice Prayer Journal may process audio, transcripts, metadata, summaries, prompts, labels, and related journal content. This content may reveal religious or philosophical beliefs, health or wellness information, emotional state, and other sensitive information.

You may withdraw consent through the available feature settings or deletion controls. Withdrawal will stop future consent-based processing for the affected feature but will not affect processing lawfully completed before withdrawal. Where the relevant functions are offered, Glorify will provide feature-level controls for recording, transcription, AI analysis, and sharing. A local or on-device mode, if offered, will be identified in the applicable feature description; these Terms do not represent that every Voice Prayer Journal function is available without cloud processing.

When recording is active, Glorify will provide an in-product recording indicator and a control to stop recording. The Services will also provide an in-product control to delete a recording and its associated transcript or generated summary from active systems, subject to the retention, backup, security, fraud-prevention, and legal exceptions described in the Privacy Policy.

Recording Other People. Glorify does not authorize covert recording. If another person may be recorded, you must inform that person and obtain any consent required by the law that applies to the recording. Do not activate Voice Prayer Journal in a conversation, group, worship, counseling, pastoral, workplace, or other multi-person setting unless all required notices have been given and permissions obtained. If you cannot obtain the required permission, stop or disable recording. Glorify’s recording indicator and controls do not determine which consent rule applies or replace legally required consent.

You retain ownership of prayers, recordings, transcripts, journal entries, reflections, notes, messages, support submissions, feedback, and other content you provide ("User Content"). You grant Glorify a limited, worldwide, non-exclusive license to host, store, process, transmit, display, reproduce, analyze, translate, transcribe, summarize, secure, troubleshoot, and otherwise use User Content as needed to provide, maintain, protect, personalize, improve, and support the Services, comply with law, enforce these Terms, and honor your settings and consent choices.

User Content or data that may reveal religious beliefs, prayer life, emotional state, health context, body signals, voice recordings, or other sensitive personal information is “Sensitive Content.” Acceptance of these Terms alone does not authorize Glorify to use Sensitive Content for model training or any materially different product-improvement purpose. Any such use is governed by the Privacy Policy, a feature-specific notice, available consent controls, and any separate consent required by applicable law.

You are responsible for making sure you have all rights and permissions needed to provide User Content to Glorify.

You must not use the Services for unlawful, harmful, fraudulent, abusive, deceptive, harassing, exploitative, hateful, violent, sexually exploitative, privacy-invasive, infringing, or security-risk conduct. You must not access another person's account, recordings, orders, support tickets, or private content without permission; interfere with the Services; distribute malware or spam; misuse promotions or private offers; or violate export controls, sanctions, import restrictions, app-store rules, or applicable laws.

Glorify and its licensors own all right, title, and interest in and to the Services and related intellectual property, including the Glorify Ring technology, software, firmware, algorithms, designs, interfaces, documentation, text, graphics, audiovisual content, logos, trademarks, service marks, trade dress, product names, and other materials, together with all related patent, copyright, trademark, trade secret, and other intellectual property rights. User Content and third-party materials remain subject to their respective ownership rights.

Subject to these Terms, Glorify grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Services solely for your lawful, personal, and non-commercial use. Except as expressly permitted by applicable law, you may not copy, modify, distribute, sell, lease, sublicense, publicly display, create derivative works from, reverse engineer, decompile, disassemble, remove proprietary notices from, or otherwise exploit any part of the Services. No rights are granted by implication, estoppel, or otherwise.

Purchasing a Glorify Ring transfers ownership of the physical device to you but does not transfer ownership of any software, firmware, technology, design, branding, or other intellectual property incorporated into or used with the device. Third-party and open-source components may be governed by separate license terms, which will control in the event of a conflict regarding those components.

If you voluntarily provide ideas, suggestions, product requests, feature proposals, bug reports, or other feedback (“Feedback”), you grant Glorify a worldwide, perpetual, irrevocable, royalty-free, transferable, and sublicensable right to use, reproduce, modify, develop, commercialize, and otherwise exploit the Feedback for any lawful purpose, without compensation or attribution. You represent that you have the right to provide the Feedback and that doing so does not violate any confidentiality or third-party obligation.

Reviews, testimonials, photographs, recordings, or other identifiable content will not be used in advertising or promotional materials solely under the Feedback license. Any such use remains subject to the User Content provisions, applicable privacy notices, required permissions, endorsement-disclosure requirements, and applicable law.

The Services may depend on, integrate with, or link to third-party services, platforms, tools, and vendors, such as Shopify, payment processors such as Stripe or PayPal, Apple App Store, Google Play, shipping carriers, customs brokers, logistics providers, cloud hosting providers, data storage providers, analytics providers, crash-reporting tools, AI, transcription, speech-to-text, or content-moderation providers, customer-support tools, email and messaging providers, fraud-prevention and payment-risk tools, tax and accounting providers, identity or verification providers, referral or promotional-credit tools, and other service providers.

These examples are illustrative and not exhaustive. Third-party services may have their own terms, privacy notices, fees, outages, limitations, security practices, data-processing rules, and support policies.

Glorify currently offers hardware sales and paid pre-orders only for eligible delivery addresses in the United States, Canada excluding the Province of Québec, and Mexico. Hardware purchases, paid pre-orders, refunds, exchanges, shipping, taxes, duties, supported destinations, certification conditions, and order handling are governed by the applicable commerce policies, Pre-Order Agreement, and country-specific checkout disclosures.

Pre-order payment, timing, cancellation, refund, Free Sizing Kit, certification, and delivery matters are governed by the Pre-Order Agreement. Membership billing, discounts, renewal, cancellation, and payment terms are governed by the Membership Terms and subscription-page disclosures.

Glorify may accept, reject, cancel, limit, or hold an order, pre-order, account, promotion, Free Sizing Kit request, or Membership transaction if it cannot be fulfilled, appears fraudulent or abusive, uses an invalid promotion, appears intended for resale or circumvention, fails verification, involves payment or chargeback risk, ships to an unsupported or restricted destination, contains an error, or is affected by legal, regulatory, certification, customs, payment, or logistics restrictions.

If you believe an order or account action was taken in error, you may contact Glorify Support at support@glorify.global with your order number, account email, and a brief explanation. Glorify will review relevant information and may reinstate, release, modify, or continue the action where appropriate and lawful. This review does not limit mandatory refund, chargeback, regulator-complaint, or consumer rights.

Some features, integrations, firmware updates, interface languages, AI features, delivery waves, and Membership features may be beta, first-release, limited, or phased and may differ by destination. Required Mexico transaction terms and privacy notices will be presented in Spanish even if some optional product interfaces or content are not yet available in Spanish.

Glorify's handling of personal information is described in the Privacy Policy, Voice Prayer Journal Notice, Cookie Policy and any country-specific notices that apply.

If you participate in a referral, affiliate, creator, influencer, Pioneer, promotional, review, or testimonial program, you must be truthful and non-misleading. You must not make unsupported claims about product performance, certification status, delivery timing, health effects, spiritual outcomes, discounts, or availability. You must clearly and conspicuously disclose any material connection to Glorify, such as free or discounted products, referral credit, store credit, Membership benefits, subscription allowances, commissions, gifts, or other incentives, where required by law or platform rules. Glorify may verify eligibility, reverse benefits affected by returns, cancellations, or chargebacks, revoke benefits, cancel eligibility, or request removal or correction of non-compliant promotional content.

Glorify may suspend, restrict, or terminate access to the Services if you violate these Terms, create risk for others or Glorify, misuse promotions or support channels, infringe rights, create security or payment risk, violate law, or use the Services fraudulently or abusively. You may stop using the Services at any time.

Stopping use, deleting the app, or deleting an account does not automatically cancel a pre-order, Membership, refund hardware, erase order records, or remove records Glorify must keep for legal, tax, accounting, security, fraud-prevention, warranty, return, payment, or dispute reasons.

Except for the express warranties and non-waivable rights identified below, the Services are provided “as is” and “as available.” Glorify does not warrant that the Services will be uninterrupted, error-free, secure, accurate, compatible with every device, or available in every location, or that wellness signals, prayer reminders, transcripts, AI outputs, insights, battery estimates, delivery estimates, or app experiences will be accurate, complete, timely, or suitable for your purpose.

The disclaimer above does not apply to (a) an express written hardware warranty provided by Glorify; (b) an implied warranty or consumer guarantee that governing law does not allow Glorify to waive; (c) statutory product-liability rights; (d) rights or remedies arising from fraud, willful misconduct, gross negligence, death or personal injury, or a violation of non-waivable data-protection or security duties; or (e) any other statutory right or remedy that governing law makes non-waivable.

Specific Exclusions. Nothing in this Section 18 excludes or limits Glorify’s liability for (a) fraud or fraudulent misrepresentation; (b) willful misconduct; (c) gross negligence where governing law prohibits limitation; (d) death or personal injury caused by negligence where governing law prohibits limitation; (e) statutory product liability or non-waivable consumer warranties; (f) a personal data or security breach caused by Glorify’s gross negligence, willful misconduct, or violation of a non-waivable data-protection duty, including a data subject’s right to compensation under Article 82 of the EU GDPR or a corresponding non-waivable right under UK or other applicable data-protection law; or (g) any other statutory liability or remedy that governing law prohibits the parties from excluding or limiting.

Excluded Damages. Subject to the Specific Exclusions above, Glorify will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost goodwill, or business interruption, when those losses are not the direct and reasonably foreseeable result of the event giving rise to the claim. This exclusion does not apply when governing law treats a category of loss as direct damages or prohibits its exclusion.

Liability Caps. Subject to the Specific Exclusions above, Glorify’s aggregate liability for claims arising from the same or related events will not exceed: (a) for a claim arising from Glorify Ring or other purchased hardware, the greater of the purchase price paid for the specific hardware giving rise to the claim or US $100 (or its local-currency equivalent); (b) for a claim arising from a paid digital Service or Membership, the greater of the amount paid for that Service during the 12 months before the event giving rise to the claim or US $100 (or its local-currency equivalent); or (c) for a claim arising solely from a free Service, US $100 (or its local-currency equivalent). If a claim reasonably relates to more than one category, the highest single applicable cap applies and the caps are not cumulative. No cap reduces a non-waivable statutory remedy.

You agree to defend, indemnify, and hold Glorify harmless from third-party claims, losses, liabilities, damages, costs, and reasonable legal fees arising from (a) your unlawful, fraudulent, or willful misuse of the Services; (b) your material breach of these Terms; (c) User Content that infringes or violates another person’s rights; (d) an unlawful or unauthorized recording; or (e) promotional statements you make without authorization or required disclosure. This indemnity does not apply to a claim caused by Glorify’s own conduct or where governing consumer law prohibits requiring the indemnity. Glorify will provide reasonable notice of a covered claim and may participate in the defense. You may not settle a claim in a manner that admits fault by or imposes a non-monetary obligation on Glorify without Glorify’s written consent.

Glorify may update the Services and these Terms from time to time. If changes materially affect your rights or obligations, Glorify will provide reasonable notice through the app, website, email, checkout, or other appropriate channel. Updated Terms apply after they become effective unless mandatory law requires otherwise.

These Terms and any dispute arising out of or relating to them or the Services are governed by California law, without regard to conflict-of-law rules, except that the Federal Arbitration Act governs Section 22. This choice applies only to the extent it does not deprive a consumer of a non-waivable protection under the law of the consumer’s residence or transaction. For a U.S. dispute not subject to arbitration, the parties consent to the state and federal courts in California. Canadian and Mexican consumers may use any local court, tribunal, regulator, or consumer process that mandatory law makes available.

Application and Informal Resolution. This Section 22 applies only to users in the United States, except where U.S. law prohibits its application. It does not apply to a consumer located in Canada or Mexico or to a Canadian or Mexican consumer transaction. Before starting arbitration or a court action, a U.S. claimant must email a written notice of dispute to support@glorify.global stating the claimant’s name, account email, mailing address, the factual and legal basis of the dispute, and the relief requested. The parties will attempt in good faith to resolve the dispute for 30 days after receipt, and any applicable limitations period will be tolled during that period.

Agreement to Arbitrate & Rules. Except for the exceptions below or a valid opt-out, any dispute, claim, or controversy arising out of or relating to these Terms, the Services, Glorify Ring, or your relationship with Glorify will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules and, when applicable, its Mass Arbitration Supplementary Rules, as in effect when the demand is filed. The Federal Arbitration Act governs the interpretation and enforcement of this Section 22. If AAA is unavailable or declines to administer the arbitration and the parties cannot agree on another established consumer arbitration provider, a court of competent jurisdiction may appoint a substitute provider under 9 U.S.C. § 5. Unless the parties agree otherwise, a hearing may be conducted by telephone, videoconference, written submissions, or at a location reasonably convenient for the consumer.

Arbitrator Authority and Remedies. The arbitrator, and not a court, has exclusive authority to resolve disputes concerning the interpretation, applicability, enforceability, formation, scope, or validity of this arbitration agreement, except that a court will decide disputes concerning the enforceability of the class action waiver, requests for public injunctive relief, or whether the Mass Filings procedure below applies. The arbitrator may award the same individual relief available in court and will issue a reasoned written decision.

Fees and Costs. Arbitration fees will be allocated under the applicable AAA rules and applicable law. A consumer will not be required to pay more in filing or administrative fees than the amount required to file a comparable action in court, unless the arbitrator determines that a claim was frivolous or brought in bad faith under applicable law. Glorify will pay additional AAA administrative and arbitrator fees where required by the AAA rules or applicable law. The arbitrator may award attorneys’ fees and costs where authorized by law.

Jury and Class Action Waiver. YOU AND GLORIFY WAIVE THE RIGHT TO A JURY TRIAL AND AGREE THAT DISPUTES SUBJECT TO ARBITRATION MUST BE BROUGHT ONLY ON AN INDIVIDUAL BASIS. Neither party may bring, join, or participate in a class, collective, consolidated, private attorney general, or representative action. Except for the Mass Filings procedure below or the parties’ written agreement, an arbitrator may not combine claims or preside over any class or representative proceeding. If governing law prohibits this waiver for a particular claim or remedy, that claim or remedy is excluded from the waiver and will proceed in the forum and manner required by that law.

Small Claims; Equitable and Public Injunctive Relief. Either party may bring an individual claim in small claims court if it qualifies. Either party may seek temporary or preliminary injunctive relief in court to prevent unauthorized access, security abuse, or infringement or misappropriation of intellectual property rights while arbitration is pending. Nothing in this Section prevents a consumer from reporting a matter to a government agency. A court will decide any request for public injunctive relief that California or other governing law reserves for judicial determination. The arbitrator will decide the remaining individual claims unless a court orders a different sequence.

30-Day Opt-Out. You may opt out of arbitration within 30 days after you first accept these Terms by emailing support@glorify.global with the subject line "Arbitration Opt-Out" and your name, account email, and mailing address. Opting out does not affect any other part of these Terms. A timely opt-out will not affect your access to the Services, and Glorify will not retaliate against you for opting out.

Mass Filings. If 25 or more substantially similar arbitration demands are submitted within a 180-day period by or with the assistance of the same or coordinated counsel or organizations, the AAA Mass Arbitration Supplementary Rules will apply. Before administrative fees are assessed beyond the initial filings, the parties will meet and confer in good faith for at least 14 days regarding efficient administration. Claims may proceed in batches of up to 50, or another size determined by AAA or the process arbitrator, with each claimant retaining an individual claim and receiving an individual decision. The parties may agree to a limited bellwether process, but no claimant will be bound by a bellwether result unless that claimant agrees in writing. Filing and administrative fees will be assessed as batches proceed under the AAA rules. Any applicable limitations period will be tolled for a claimant from receipt of a complete notice of dispute or arbitration demand until that claimant’s claim is selected to proceed, settled, withdrawn, or otherwise resolved. This procedure must not be applied to materially impair a claimant’s ability to pursue an individual claim.

Severability. If a court finds a portion of this Section 22 unenforceable, that portion will be severed and the remainder will remain in effect unless the court determines that severance would materially alter the parties’ agreement. If the class action waiver is unenforceable for a particular claim or request for relief, that claim or request will proceed in court after completion of arbitrable individual claims, unless governing law or the court requires a different order.

Product sales and paid pre-orders are currently limited to eligible delivery addresses in the United States, Canada excluding the Province of Québec, and Mexico. Access to a website or app from another place does not mean that a product, feature, Membership, language, or support option is offered there. The following regional terms preserve, and do not replace, mandatory local rights.

United States

For eligible U.S. users, Section 22 governs covered disputes unless the user timely opts out or an exception applies. Federal and state consumer, privacy, product-liability, warranty, and unfair-practice rights that cannot be waived remain available.

Canada (Excluding Québec)

Glorify accepts product sales and paid pre-orders in Canada only for delivery addresses outside the Province of Québec. Canadian consumers retain non-waivable federal and provincial rights, including applicable distance-sale disclosures, a retainable contract copy, error correction, late-delivery cancellation and refunds, warranties, and remedies. Section 22 does not apply, and no choice of law, forum, class waiver, disclaimer, indemnity, or liability cap limits a right or remedy that Canadian law prohibits Glorify from limiting.

Mexico

For Mexico, material transaction terms and privacy notices will be provided in Spanish, and the Spanish version controls to the extent required by law. Before payment, Glorify will provide the supplier identity, physical address and complaint channels, total price in MXN, additional charges, payment and delivery terms, cancellation and warranty information, and a retainable confirmation. Mexican consumers retain statutory revocation, refund, warranty, PROFECO, and court rights. Section 22 does not apply, and California law or forum terms do not displace mandatory Mexican law or forums.

For any Mexican Membership with automatic recurring charges, the Membership Terms and subscription page must state the recurring amount, frequency, and charge date, obtain express informed consent, provide at least five (5) calendar days’ advance renewal notice where required, and permit immediate cancellation without an unlawful penalty.

Other Locations

Users who access a public website or app from another location retain any non-waivable local rights, but Glorify may restrict purchases, shipping, Membership, features, or support until that location is expressly supported.

Support questions and informal disputes should be sent to Glorify Support at support@glorify.global. Formal legal notices to Glorify may also be sent to TUPOE Ltd, 9 Thorney Leys Park, Witney, Oxfordshire OX28 4GE, United Kingdom, with a copy by email. Privacy requests must use the Privacy Policy process. Before a Mexican transaction, checkout will display the physical address, telephone or equivalent complaint channel, and other supplier details required for consumer complaints.

If a court finds any part of these Terms unenforceable, that part will be severed and the remaining provisions will continue in effect unless severance would materially change the parties’ agreement or governing law requires the entire provision to be invalidated. Glorify’s failure to enforce a provision is not a waiver. You may not assign these Terms without Glorify’s consent, except where a non-waivable law gives you that right. Glorify may assign these Terms in connection with a merger, acquisition, reorganization, asset sale, financing, or similar transaction, provided the assignment does not reduce non-waivable consumer rights.